Iridium has an advanced support system to ensure that our Merchants always get the assistance and support they need, when they need it, in a timely and efficient manner.
General Support Policy Statement
"Iridium will provide free payment system support to all Merchants within
one hour of a request during normal
business hours (Monday to Friday, 09:00 - 17:30 GMT, excluding UK bank holidays)."
Iridium has a pre-defined support path for all our Merchants. In order to ensure
that you receive
the correct support please follow the procedures detailed below.
The support methods are listed in the order in which support should be requested.
If you are currently not a registered Iridium Merchant but have a question or wish to
situation, you may contact Iridium by any of the following means.
Integration and General Support
If you are currently registered with Iridium you may receive integration support.
Please use the following support methods.
- Internal Ticketing System. Log into the MMS and select Support | Raise A Work Ticket
- Email : email@example.com
- Telephone : +44 (0) 208 439 9522
Iridium offers 24-hour emergency support. We constantly monitor the payment gateway and
all our other systems. Iridium has the
capability to detect problems before they may affect you and has automated procedures
in place to deal with all
known types of issues that could cause a processing failure.
Emergency out of hours support can be obtained by emailing
with the word EMERGENCY in the subject line.