Iridium has an advanced support system to ensure that our Merchants always get the assistance and support they need, when they need it, in a timely and efficient manner.

"Iridium will provide free payment system support to all Merchants within one hour of a request during normal business hours (Monday to Friday, 09:00 - 17:30 GMT, excluding UK bank holidays)."

Iridium has a pre-defined support path for all our Merchants. In order to ensure that you receive the correct support please follow the procedures detailed below. The support methods are listed in the order in which support should be requested.

If you are currently not a registered Iridium Merchant but have a question or wish to discuss your situation, you may contact Iridium by any of the following means.

If you are currently registered with Iridium you may receive integration support. Please use the following support methods.

Iridium offers 24-hour emergency support. We constantly monitor the payment gateway and all our other systems. Iridium has the capability to detect problems before they may affect you and has automated procedures in place to deal with all known types of issues that could cause a processing failure.

Emergency out of hours support can be obtained by emailing support@iridiumcorp.net with the word EMERGENCY in the subject line.